All orders are placed directly through our website: www.blushbox.store.

Select your items, add to cart, and proceed to checkout to complete your order.

No. All orders must be paid in full at checkout before processing.

No. All items, including pre-orders and “shipped from abroad” products, require full upfront payment before processing.

– M-Pesa

– Card payments (Visa/Mastercard)

We operate a curated and import-based model. Products are sourced and reserved specifically for your order, so full payment allows us to process and secure your items immediately.

Please try an alternative payment method or contact your payment provider. If the issue persists, reach out to us via WhatsApp for assistance.

We deliver across Kenya and selected African countries.

– Nairobi: 1–2 working days (same-day delivery available for orders placed before 12 noon)

– Outside Nairobi: 2–5 working days

– Pre-orders / imported items: 15–21 days

Yes, for Nairobi orders placed before 12 noon.

– 11:00 AM – 1:00 PM

– 2:00 PM – 4:00 PM

No. Deliveries are Monday to Friday only.

No. We currently operate a delivery-only model.

We source directly from international brands to provide access to exclusive products, formulations, and shade ranges not readily available locally.

Yes. Once your order is placed, you will receive an email confirmation. Our team may also contact you if additional details (such as shade confirmation) are required.

You can use our Ask an Expert feature on the website for personalized guidance from our team.

Yes. We offer a free 30-minute consultation to help you find your exact match across products.

Visit our website and select Ask an Expert to book your session.

Yes, the consultation is completely free.

Consultations are conducted via video.

Please join your session bare-faced (no makeup) so we can accurately assess your skin tone and provide the best match.

No. For hygiene and safety reasons, we do not accept returns or exchanges on used products.

If the product has been used, we are unable to process a return or exchange.

We strongly recommend using our free consultation service before purchasing to ensure you select the correct shade.

Yes. Unused items in their original, saleable condition may be returned within 3 days of delivery, subject to evaluation.

Refunds may take up to 14 days to process, depending on the payment method used.

– WhatsApp (via website link)

– Email: in**@******ox.store

Monday to Friday, 10:00 AM – 6:00 PM.

– All orders are prepaid. No cash on delivery or partial payments are offered.

– Used products are not eligible for return or exchange under any circumstances.

– Customers are encouraged to use the free consultation service before purchasing complexion products.