Frequently asked questions:

All orders are processed through our website www.blushbox.store . once you have selected
an item , add to cart and follow the steps to complete your order.

Some products are shipped directly from brands and take between 15 to 21 days to process
and ship. These products may have a variety of shades and will need to be confirmed by a
Blushbox employee before processing the order.

Yes, we require a 50% deposit for all items marked shipped from abroad and 50% of the
product price once delivered.

We accept the following payments
Cash on delivery ( Nairobi only)
Mobile Money ( MPESA )
Card Payments

If your payment option is not accepted , please contact your payment provider first or try a
different payment option. If nothing seems to be working, please reach us by text or whats
app for further assistance.

We currently only deliver to countries in Africa.

You can shop in Kenya Shillings or US Dollars. If shopping from outside or Kenya, select the
USD option and you will be charged in your local currency or USD depending on the card
currency used at check out.

Once you placed an order. You will receive an email confirmation for your order.
You will then receive a message on the phone number provided once your order is ready with
an estimated delivery date and time.

We do not have a pick up option. All orders are processed online and inclusive of a delivery
fee to ensure you receive your order

We have a minimum 1 day delivery policy however if orders are made before 12 noon , same
day delivery options are available in Nairobi only.

We have two delivery slots everyday ( Nairobi Only)
11am – 1pm
You can select either time or a specific time as a note part of your order
We do not deliver over the weekends

We have Blushbox riders who will deliver your orders in Nairobi. We do not use third party
delivery services in Nairobi however use courier services for out of Nairobi deliveries.

If you have received your confirmation message and an update message on delivery and the
order still hasn’t arrived, please reach us on text or whats app and we will provide an update
as soon as possible . deliveries can be affected by other drop offs, traffic and/or the weather
and events beyond our control.

To cancel your order, please reply to the email received confirming your order and a Blushbox representative will be in touch with more details on canceling your  order  

You can return unwanted items within 3 days for a refund or replacement. 
All returns are subject to evaluation before a refund or replacement can be processed. We
reserve the right to refuse an exchange or refund if the goods have been used and /or are not
in a saleable condition or damaged.
Please note a refund can take up to 14 days to process depending on the mode of payment

Message us directly or from the whats app link on our website any time.
However, our chat lines are only open between 10am and 6pm (Monday – Friday). We will
respond as soon as possible.
You can also reach us by email on info@blushbox.store